I heard a wonderful story today on the news. Apparently a new report has concluded that hospitals do not say sorry enough and they do not say it quickly enough. People, the reporter said, will often feel better if the hospitals admit they have made a mistake and apologise. I love this story because it rings so true. People do mess up and that messes me around. It's a nuisance but it happens. What really gets to me is when they will not admit it was a mistake, say sorry and then get on with making things better. Sorry is a tiny word in the scheme of things, but it has a massive effect... and maybe that's why it matters so much to God?